Listing, review and payment help

You can create a draft without an account. Enter the sale date, location, description and public contact details, then add your sale bills and photos. The preview shows the listing layout before payment.

A listing can include up to 150 photos. Every saved sale-bill file is available separately. Files still waiting to upload remain in your open browser tab; keep it open until the uploads finish.

Guest access belongs to the browser session. Use the listing’s Manage page for recovery options, an optional verified private management email, or a link to claim the listing after signing into an account.

Checkout shows the current fee for your listing before you confirm. The payment is for the advertisement, not for goods offered at the auction. Paying submits the listing for staff review; it does not publish the listing automatically.

Open Payments to view and print the stored payment record. Test payments and no-charge listings are labeled. A failed or cancelled payment is not proof of payment.

Refund information in a payment record reflects recorded payment events. A refund request or staff approval is not confirmation that money has been returned.

For the current refund policy, a routine seller-cancellation request is eligible for the cancellation refund when Auction Arrows receives it no later than exactly 24 elapsed hours after successful payment. The exact 24-hour endpoint is included, and publication does not shorten the window. The request receipt time controls the deadline; staff can review the request later without changing when it was received.

For an eligible routine cancellation, the refund is the payment amount minus only the actual nonreturned original Stripe processing fee. Auction Arrows does not estimate that fee or use a percentage. If the actual fee has not been verified for that payment, the refund amount remains unknown while staff verifies it.

Full refunds have no 24-hour restriction and no processing-fee deduction when the affected advertisement was rejected before publication, Auction Arrows failed to provide the advertising service, or an accidental duplicate charge occurred.

After the routine 24-hour window, you can still ask to remove an advertisement and can still submit a refund request for staff review, but ordinary seller cancellation is no longer eligible for the routine refund. Read the full refund policy.

Your draft stays private until approval. Staff can approve it, ask for corrections, or decline it. Review notes appear in listing management. Correcting a paid listing and resubmitting it uses its existing payment record.

The auction’s local date must still be current before new payment or publication. Same-day submission does not guarantee approval before the sale starts. Once the auction’s local day ends, the listing leaves the public directory. 48 hours later its photos and sale bill are deleted; the listing stays in your account as a record of the past auction, with its payment records.

Minor approved-listing edits can publish immediately. Changes to the sale date, time or address stay private for review while visitors continue seeing the previously approved version.

An unpaid draft with no payment history or active checkout can be discarded from your listings. Its records are preserved. A listing with payment history uses a withdrawal request instead.

Request withdrawal from the listing’s Manage page. Staff record a decision and, when accepted, remove the advertisement from public view. For a listing with a settled payment, Auction Arrows preserves the withdrawal-request receipt time for seller-cancellation timing. Advertisement removal and the refund decision are separate: requesting or approving removal does not itself return money. Open the payment record to review refund status and options.

Include the listing link and payment reference when contacting the team. Never send a password, payment-card information or a private access link.

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Privacy and information choices · Manage your listings